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Service Provisioning Process Service Level Agreement (SLA) IP Bandwidth Request Form   Terms & Conditions Questionnaire Interface Specification ISP Connectivity

Questionnaire for ISP: In the pursuit of understanding the needs of our customer We appreciate your assistance in answering the Questionnaire. The objective of the questionnaire is to Understand your needs better, so that we can provide you better service. All information provided by you will be kept strictly confidential and will only be used for Mango internal purpose to serve you better & offer innovative service packages. Please tick appropriate box or fill in the box or circle the option (where boxes or options are given). Please do provide us the information in text form for other questions. There is no obligation of answering all questions, leave the answers blank if you think that you are not in a position to answer any particular question. 1. Name of your organization:*   2. Corporate Address:* 3. Web address:* 4. Operational Area:* 5. ISP License type: 6. What should be the ideal tariff from IIG for Sub Marine Cable IP bandwidth (SMC IPBW)? Please provide your wish for SMC IPBW in Taka/ Month/ Mb basis: 7. What should be the ideal tariff from IIG for Satellite IP bandwidth (SAT IPBW)? Please provide your wish for SAT IPBW in Taka/ Month/ Mb basis: 8. Would you be interested in Secured IP BW with redundancy (SMC IPBW backed up by 10% Satellite bandwidth as a service package)? Select Yes No   9. If yes then what should be the ideal tariff from IIG for such Secured IP BW? Please provide your wish for SEC IPBW in Taka/ Month/ Mb basis: 10. Do you need duplex (synchronous) or as asynchronous satellite IP bandwidth? Select Duplex Asynchronous 11. What is the ideal payment method for you?     Security deposit for Months   MRC (Monthly Recurring Charge) for Months 12. What could be the ideal One Time set up Cost (OTC)? 13. What should be the National Internet Exchange (NIX) tariff policy & rate?   14. Should there be a fixed charge/ port charge per month? What could be the extent of that? 15. Should there be a routing charge based on volume of traffic routed by IIG as NIX? 16. What should be the extent of that routing charge in Taka/ Month/ Mb? 17. No. of POPS (Where you are taking or intend to take the IP connection to): 18. Addresses of POPS:     (1)   (2)   (3)   (4) 19. Present Access Mode used by you for your subscribers? (please tick multiple if applicable)     Dial up     FTH (Fiber to Home)     Wi-fi     DSL     Wi-max     Other wireless (please specify)     Other (Please specify) 20. Access mode future plan (if any): 21. Present Internet Service Plans, Rates & No. of Subscribers   Subscriber Group Access Mode Number of Subscriber Unit Tariff Home user regular   Home user premium Business corporate user regular Business user premium Others 22. Other service provided by your organizations (Tick multiple if applicable):     Web hosting     Web based application hosting     Content hosting     VPN     MPLS     Point to point link     Others 23. Present IP Bandwidth utilization & connection modes   IP bandwidth Category B/W in Mega bits Connection Mode Port used for connection BTTB Connection Point No. of  connection to BTTB POPs             Sub Marine Cable IP B/w (SMC IPBW) Select Fiber Wireless Copper Other               Additional Satellite or VSAT IP B/w (SAT IPBW) Select Fiber Wireless Copper Other             24. Do you have an AS number assigned by APNIC: Select Yes No 25. AS number (if yes is the answer to above question): 26. Do you have IP block Assignment: Select Yes No 27. Who assigned you the IP addresses: Select APNIC BTTB ISP 28. IP block size: 29. What routing do you intend to use with IP BW provider?     Static     EBGP     IBGP 30. If BGP, then please provide following information:   a. Name of other upstream providers   b. List of upstream AS   c. Do you offer transit service to others? Select Yes No   d. If YES then please provide their AS   e. List of exact prefixes that you wish to announce and any associated AS path information:   f. Routes (full/ partial/ default etc.)   g. Do you need any special routing? Please specify if YES: 31. What type of equipment do you use at your end?     Router/ switch brand and model?   Interface of the router/ switch? GBIC / SFP / FE Select GBIC SFP FE   What is the IOS version of the router/ switch?   What is the memory of the router/ switch? RAM / FLASH 32. Would you need to procure any new hardware to connect to both the IIGS? Select Yes No 33. If yes then what hardware do you need to procure? 34. Would you need any assistance in configuring the new setup for 2 IIG’s? Select Yes No 35. If yes, then please let us know what assistance we could render 36. Would you need additional IP block? Select Yes No 37. If yes then what is your required IP block size? 38. What mode & port would you prefer to connect with us?     Mode Select Mode Fiber Copper Wireless   Port Select Part FE GE E1   Other (please specify) 39. Would you prefer IPV4 or IPV6? Select IPV4 IPV6 40. What benefit could this choice bring you? 41. What is your bandwidth requirement & future consumption (in Mega bits); how much do you intend to take from each IIG (in percentage)?   In Mb  Jun-Jul 2008  Aug 2008  Sep 2008  Q4 08 Q1 09  Q2 09  Q3 09  Q4 09 SMC IPBW                  SAT IPBW                  TOTAL IPBW                  BTTB IIG (%)                  MANGO IIG (%)                    42. Please provide us with 5 main points that you would expect in our service quality:   (1)   (2)   (3)   (4)   (5) 43. What are your plans & thoughts to increase the market size/ Internet penetration? Please let us know few major points: 44. How can we assist you in your quest for increasing internet penetration/ market size increase? Please suggest 45. Five main points that you think should be included in our SLA   (a)   (b)   (c)   (d)   (e) 46. What kind of Help Desk do you require and expect from Mango? 47. Contact for us in your Company:     Dept Name of Person Email ID Mobile No. Office No.           Corporate Affairs*           Commercial Finance           Marketing & Sales           Technical           Technical (2nd person)           48. Any other information or suggestions that you think will help us to serve you better         Security Code   For Security Only: Enter the above "Security Code" (A Random Number Between 0 and 1000)

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